Forsee Shipping Privacy Policy
Welcome to Forsee Shipping (“Forsee,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our websites, request quotes, book services, interact with our features, or otherwise engage with us (collectively, the “Site” and “Services”). By using the Site or Services, you agree to this Policy and to any applicable Terms of Use.
1) Information We Collect
We collect information in three ways: directly from you, automatically, and from third parties.
A. Information You Provide
Examples include:
- Contact & account details: name, email, phone, billing and service addresses.
- Service details: shipment origins/destinations, item/vehicle details, dates, special handling notes, photos/videos (e.g., for claims).
- Communications & submissions: chat messages, emails, reviews, survey responses, sweepstakes/contest entries, customer support calls (which may be recorded for quality and training).
B. Information Collected Automatically
When you use the Site, we and our partners may collect:
- Device & usage data: IP address, device/browser type, operating system, language, pages viewed, links clicked, session duration, referrer URL, approximate location.
- Cookies, pixels, SDKs, and similar technologies: used for site functionality, analytics, security, and advertising measurement/personalization. You can manage non-essential cookies via your browser/settings and our Cookie Preferences (see Section 10).
C. Information from Other Sources
We may receive information about you from service providers, analytics/advertising partners, payment processors, lead-generation partners, publicly available sources, and social media platforms, consistent with your settings with those services.
2) How We Use Information
We use information to:
- Provide & improve Services (quotes, bookings, order management, customer support, claims).
- Personalize your experience and content.
- Conduct marketing & communications (including offers and updates you can opt out of).
- Perform analytics & operations (performance, troubleshooting, research, reporting).
- Enhance security & prevent fraud (protect the Site, our users, and our rights).
- Comply with legal obligations and enforce terms.
- Support business transitions (e.g., mergers, acquisitions, financings, or asset transfers).
5) Your Choices
- Email marketing: unsubscribe via the link in our emails.
- Text/SMS: reply STOP to opt out; HELP for help (message/data rates may apply).
- Browser & device controls: adjust settings for cookies, advertising IDs, push notifications, and location.
- Correcting your info: contact us (Section 11) and we’ll make reasonable efforts to update active records.
6) Data Retention
We keep information as long as needed for the purposes described in this Policy (e.g., to provide Services, meet legal/accounting obligations, resolve disputes, and enforce agreements).
7) Security
We implement administrative, technical, and physical safeguards designed to protect information. However, no system is 100% secure; transmission and storage carry inherent risks.
8) Children
Our Site is intended for a general audience and not directed to individuals under 18. We do not knowingly collect personal information from children under 18.
9) International Users & Transfers
If you access the Site from outside your country, your information may be processed in jurisdictions (including the United States) that may have different data-protection laws than where you live. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) for cross-border transfers.
10) State & Regional Privacy Rights
A. California (CPRA) & Certain U.S. States
Depending on your state, you may have rights to access, correct, delete, port, and opt out of certain processing (e.g., targeted advertising/“sharing,” sale, or profiling for significant decisions).
To exercise rights: Submit a request via info@forseeshipping.com or +1 888 225 1688. For “Do Not Sell or Share My Personal Information”, visit our opt-out page and/or adjust Cookie Preferences for advertising cookies.
Disclosure regarding “sale”/“sharing”: We do not sell personal information for money. We may participate in online advertising that could be considered a “sale” or “sharing” under some state laws (e.g., cross-context behavioral advertising). Use the opt-out tools above to limit such activity.
Sensitive information: We do not use or disclose sensitive personal information for the purpose of inferring characteristics, or beyond permitted purposes under applicable law.
B. EEA/UK/Switzerland (GDPR)
If you are in the EEA/UK/CH, you may have rights to access, rectify, erase, restrict, object, portability, and to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your local supervisory authority.
Legal bases: We process data as needed to perform a contract (provide quotes/bookings), with your consent (where required), to comply with legal obligations, and for our legitimate interests (e.g., security, analytics, improvements, and marketing, balanced against your rights).
11) How to Contact Us
Forsee ShippingAttn: Privacy Office
info@forseeshipping.com
+1 888 225 1688
12) Changes to This Policy
We may update this Policy from time to time. If we make material changes, we’ll post the new version on the Site and update the “Effective Date.” Where required by law, we’ll request your consent.
13) Additional Disclosures
Third-party links & features
Our Site may include links to third-party websites, plug-ins, and social features. Their practices are governed by their own policies.
User content & reviews
Information you choose to make public (reviews, posts) may be visible to others.
Call/Chat recording
We may record customer support interactions for quality, training, and compliance.
